Thursday, January 11, 2007

The Great Banking Debacle

Have you heard? I myself am not a member of Blue Moon FiberArt's Rockin Socks Club, but Celtic Queen is. (I am hoping to be gifted some STR at some time this year, though. Just saying.) Have you heard about The Bank refunding their customers' money to them? Because they decided "That many people can't be interested in knitting socks -- it must be a scam."?? Read the details here. Lots of people are justifiably outraged (as they should be) and screaming for blood (or at least the name of the bank in question.) Lots of comments along the lines of "this wouldn't have happened to a business run by men" (possible) and "they obviously didn't do any research" (very likely). Many want to send socks (a waste of my time and good sock yarn, if you ask me) or e-mails and letters to the bank (I might do that). But consider this. All those people at the bank (I won't go so far as to say they're all men, but that's possible) and not one of them has someone who knits for them. Isn't that kinda sad? Maybe that explains why they're so....Narrow minded (especially about knitting businesses.) So along with trying to find the name of the bank (e-mail me if you know it), the lesson we as knitters need to take from this is to knit for others, and let them know both how much effort went into it (I know, I make it look so easy) but also how much you enjoy the process and what it means to you. And maybe throw in how many other knitters you know.

Anyways, in order to help get the word out (to CQ if no one else) here's the letter sent out by Blue Moon Fiber Arts explaining the situation, and what you need to do if you are refunded your club membership fee.

SUCCESS IS SWEET . . . SO THEY SAY?!
Please read this for IMPORTANT credit card information.
The sign-up for the Rockin' Sock Club 2007 has been a resounding success. So much so that our bank thinks we are running some type of elaborate yarn scam and is refusing to accept our members' money! So, you know what they are doing? You are not going to believe this. They are sending all of that money back! Unbelievable and astounding!

Here are the details. Within the next ten days, all of you who signed up for the Sock Club by paying either $210.00 (domestic) or $240.00 (international) between December 31 and January 5, will be getting a credit back onto your Mastercard or Visa. It is the Sock Club only, all other yarn orders placed will go through and you will be receiving your yarn soon.

Do not panic!

Everyone affected by this incredible situation is guaranteed their spot through the end of January, including those on the wait list. After you receive your credit, just go to our website and use your same registration number to pay for your Sock Club (yet again). The website is temporarily under construction in order to install the new bank’s (who has guaranteed us they will have no difficulty accepting your money!) system. The site should be back in full swing in the next couple of days. In the meantime, you can view products and place phone orders.

If you have any problems, call or email us and we will gladly help. Keep in mind that there are a lot of you involved! It is going take us some time to sort through the mess the bank has so graciously created for us. Remember, those of you that ordered other products from the Blue Moon website during this period are fine. It does not affect your orders! It is the thought of a Club for knitting socks they cannot get their heads around.

This certainly is NOT how we envisioned starting the New Year, the launch of our website upgrade and the 2007 Rockin' Sock Club! We cannot apologize enough for any inconvenience this causes you. To honor all of your dedication and patience, we are including a coupon in your first shipment to help compensate for this.

So, knitting comrades, we can choose to look at this in many ways (and believe me we have run the gamut on this one). Disbelief, shock, outrage . . . it has been a surreal experience for us. This is not just about us here at Blue Moon. It is about knitters as a group. We are extraordinary people. We have seen our power when rallied . . . large fundraising for great causes, KAL’s across the planet, and standing room only at knitting-related gatherings. Because of this, the Rockin' Sock Club 2007 will prevail! We will have a blast and knit awesome socks that will be the envy of all nonbelievers!

We thank you so very much for your support, and community. There will be more (much more) to say about this saga in the first shipment’s dyer’s notes!

Our socks are still rockin',
Team Blue Moon

email: sockclub@bluemoonfiberarts.com
phone: 1-866-802-9687
web: http://www.bluemoonfiberarts.com

1 comment:

Celtic Queen said...

Yes I did receive notice about this debacle. I've already received my refund as well. So now I'm just waiting for the shopping cart to come back online for me to pay again. I will say that I emailed a question to BlueMoon and they were prompt to respond, very pleasant, and even had an ironic sense of humor about it. So how in the world do NONE of these people at the bank have a clue about the knitting fanatics